Where do we fulfill your orders?

We have a network of trusted global distributors in the consumer product printing industry.
Therefore, depending on your shipping address, we will choose the most suitable production and delivery partner to shorten the order delivery time.

In the United State:

  • Prinful – 11025 Westlake Dr Charlotte, North Carolina 28273, US
  • MyLocker – 1300 Rosa Parks Blvd, Detroit, Michigan 48216, US
  • Stakes Manufacturing – 34440 Vine St, Eastlake, OH 44095, FL 33014, US
  • Drive Fulfillment – 1226 S 630 E Suite #1, American Fork, UT 84003, US
  • SwiftPOD – 1371 Oakland Road, San Jose, CA 95112, US
  • The Dream Junction – 1915 S Susan St, Santa Ana, CA 92704, US
  • Big Oven Tees – United States – 8742 Buffalo Ave, Niagara Falls, NY 14304, US
  • Stoked On Printing – 365 E Arby Ave, Las Vegas, NV 89119, US
  • TSC Miami/Monster Digital – 16085 NW 52nd Ave, Miami Gardens, FL 33014, US

Canada:

  • Duplium Corporation – 35 Minthorn Blvd, Thornhill, ON L3T 7N5, Canada
  • Big Oven Tees (Canada) – 122 Middleton St, Brantford, ON N3S 7V7, Canada

Brazil

  • Gelato São Paulo – Av. Paulista, 2028 – 10th andar – Bela Vista, São Paulo – SP, 01310-200, Brazil

United Kingdom:

  • T Shirt & Sons Ltd – 11 Washington Rd, West Wilts Trading Estate, Westbury BA13 4JP, UK
  • Print Clever – Unit 109 Cheney Manor Industrial Est, Cheney Manor Industrial Estate, Swindon SN2 2DS, UK

Europe:

  • Textildruck Europa GmbH – Grenzstraße 15, 06112 Halle (Saale), Germany
  • Gelato Tech España – P.º de la Castellana, 77, 28046 Madrid, Spain
  • Gelato ASA – Dronning Eufemias gate 8, 0191 Oslo, Norway
  • OPT OnDemand – Korytná 10, 100 00 Strašnice, Czech Republic
  • Print Logistic – Transmisyjna 5, 92-410 Łódź, Poland
  • PH Print Norden – Rēzeknes iela 5b, Latgales priekšpilsēta, Rīga, LV-1073, Latvia
  • Rogac – Tržaška cesta 65, 2000 Maribor, Slovenia

Australia

  • The Print Bar – 9 Florence St, Teneriffe QLD 4005, Australia

Asia

  • SUBLIMINATOR Print-On-Demand, Hongkong

We take the phrase “think global, act local” seriously and go as local as we can.

– Orders print and ship Monday-Saturday.
– Some items may ship separately.

When will I get my stuff?

LISTED PRODUCTION TIMES:

  • Standard apparel typically ships in 3-5 business days.
  • Embroidery, Mugs, All Sublimation & Custom hand-made products may take around 7-14 business days.
  • Ugly Sweater ships in 5-10 business days (ship from Hong Kong)

SHIPPING TIMES:

– Domestic Shipping

If you are in the same country as our supplier: United States, United Kingdom, Canada, Germany, Australia, Poland, Czech Republic

  • Standard (5 – 10 Business Days)
  • Expedited (2 – 7 Business Days)

– International:

  • Standard (10 – 20 Business Days)
  • Expedited (Not provided)
  • Ugly Sweater ship from Hong Kong (10-14 Business Days)

Don’t hesitate to email us if you have any questions regarding your shipment!
Email us: [email protected]

Tracking

When available, we will send you a tracking number with the confirmation email so that you can track the package online.

Shipping multiple orders

Multiple orders placed on the same day cannot be combined.

Shipping to multiple locations

Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address

Address changes

Unfortunately, we do not have the ability to change the shipping address once an order goes into processing.

Incorrect Shipping Address

This is a very complicated case. We work with various suppliers who produce our products. Depending on the shipping address, we will select the suppliers closest to the customer who can produce the order. If a wrong shipping address is provided, the order may be sent to homeless charities, as some suppliers don’t accept returns. We therefore decide that Customers are responsible for the accuracy of shipping information. If a package can be resent, the customer bears the full two-way shipping cost.

Please promptly contact our support email if you discover any address inaccuracies. However, we want you to understand that, if our supplier do not have a return policy, there is nothing we can do. So make sure your shipping address exists.

Customs charges and delays

Some countries may require import tax, duties and customs fees for imports. These charges, if applicable, are determined and charged by the Customs office of your country. Paying these charges is your responsibility. There might also be delays in delivery times due to customs checks which are out of our control. For more information, please contact your local Customs office.